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Since TemplateKingdom.com is offering non-tangible
irrevocable goods we do not issue refunds once the order
is accomplished and the product is delivered.
As a customer you are responsible
for understanding this upon purchasing any item at our site.
Please, note that our bonuses are offered on behalf of our
respected partners and are not an issue
for a refund or chargeback.
However, we realize that exceptional circumstance can
take place with regard to the character of the product we supply.
We DO honor requests for refund for the following reasons.
non-delivery of the product: due to some mailing
issues you do not receive a delivery e-mail from us;
download issues: it may happen so that you are having
problems while downloading the product;
irreparable defects or grave difficulties with the
product editing: although all the products are
thoroughly tested before release,
unexpected errors may occur.
This reason should be submitted to our Support Team's approval;
product not-as-described: a request based on this reason
is satisfied on a case by case basis in agreement of both
parties concerned. "Sources available section"
is regarded here for final resolution.
To prevent this situation every customer is suggested
to check free samples of each type of the product
offered before making the purchase.
It helps to research the product's structure and
evaluate one's skills in template editing.
On the quality front, we ensure proper quality management
practices and our company is audited on a semi-annual
basis by an external quality certification agency.
Template Kingdom belongs to Indus Net Technologies,
which is counted among the best in business.
Employer of over 100 full time in-house designers
and programmers, Indus Net Technologies client
base is stretched all over the world and has
remained so since 1997. Besides,
it is blessed by support of a huge network of
local freelancers, who consistently report to
the office to ensure training, trust and quality assurance.
The infrastructure is well supported by 24-Hour power backup,
quality bandwidth and technical manpower.
Contact Us
Please, mind that our Support Team
is ready to provide you with timely and efficient
professional assistance.
Be sure that we will find the best convenient
solution for your query.
We will gladly review your problems per
your contacting us via following means:
Email: support@templatekingdom.com
Please, give it 24 hours for our Support Team
to get back to you on the problem.
Requests for a refund are accepted only within
the period of 1 week after the order is placed.
You should accompany this request with detailed
and grounded reasons why you apply for a refund.
Please, make sure your request does not contradict
our Terms and Conditions.
Please make sure that you have carefully
read ‘sources available’ section.
The refund is issued to you after we receive a
Waiver of Copyright signed by you.
A copy of the document is sent to you
at once after review of your refund request.
Please, acknowledge that by mutual consent
exchange can be done to avoid a Refund.
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